Mat Newman 21 October 2011 07:54:58 AMI have a client who 'lives' in Email. But they never speak of email, they talk about Notes. They receive literally thousands of messages a day. Not bad for a site with only 12 users. When they open an email from a client their side-bar instantly identifies reference numbers/codes in the message and their side-bar widget presents that related information to them without having to cross-reference another system. That leads to efficiency.
Due to subscriptions at industry sites via RSS, their Inbox's are less cluttered by newsletters, offers and deals, which are instead delivered into their Feeds side-bar. This means their Inbox requires less monitoring, processing and filing, leading to improved productivity.
When an agent answers a phone call, they don't have to sing-out across the office to the person the call is directed to, they double click the person's name in the Sametime list and let them know a caller is on the line for them. Even if the agent is in a meeting with a client they are still aware that a call is on-line and can respond with 'please take a message' or 'ask them to hold' as appropriate.
These are just a couple of examples of features that make Notes 'more than email'. Without the eclipse overlay the agent would need to open the appropriate external application to check on the status of an order or booking. That's inefficient.
Email is a means to enable communication. Communication is just one part of the puzzle, Notes with eclipse is the enabler that allows user to get their heads out of their 'Inbox', without having to leave their 'Inbox'.
Email by itself is simply a notification mechanism to identify that work somewhere else needs to be executed.
Lotus Notes with Eclipse provides users with the ability to improve productivity, increase efficiency, and to truly Get Social and Do Business ( :-D ).
That is the value of Eclipse in a Notes environment.
(thought initiated by a discussion on THIS blog)